Frequently Asked Questions

GetClient Online is a powerful business lead generation and email finder tool that helps you discover potential clients in your target area. Our advanced grid-search technology scans Google Maps to find hundreds of businesses that other tools miss, and our integrated email finder helps you discover contact information for your sales campaigns.

GetClient Online is ideal for sales professionals, marketing agencies, B2B companies, freelancers, recruiters, and anyone who needs to find business leads and contact information. Whether you're looking for local clients or expanding into new markets, our tool can help you build targeted lead lists efficiently.

Unlike standard tools that are limited by Google's 60-result API restriction, GetClient Online uses an innovative grid-search method. We divide your target area into a grid and perform dozens of smaller searches, collecting up to 60 results from each grid cell. This allows us to find hundreds of leads that other tools simply cannot access.

Yes, GetClient Online is completely legal to use. We access publicly available information from Google Maps, which is intended for public use. However, we recommend using the data responsibly and in compliance with applicable laws and regulations, including data protection laws like GDPR and CAN-SPAM Act when conducting email outreach.

GetClient Online works worldwide in all countries where Google Maps is available. Our tool includes a comprehensive country selector with over 200 countries, allowing you to find business leads in virtually any market around the globe.

We offer six one-time payment plans: Demo ($10 for 1 search), Basic ($199 for 10 searches), Professional ($799 for 60 searches), Enterprise ($2999 for 200 searches), Premium ($5999 for 500 searches), and Ultimate ($9999 for 1200 searches). Each search allows you to find unlimited leads in your target area. There are no monthly subscriptions or hidden fees.

We accept PayPal for all payments. You can pay with your PayPal account or with credit/debit cards through PayPal's secure checkout system. PayPal supports Visa, Mastercard, American Express, Discover, and other major credit cards.

No, your searches never expire. Once you purchase a plan, you can use your searches at any time without any time limits. This gives you the flexibility to use the tool whenever you need it without pressure.

Yes, you can upgrade your plan at any time. When you upgrade, you'll only pay the difference between your current plan and the new plan. Your remaining searches from your current plan will be added to the searches included in your new plan.

We offer a 14-day money-back guarantee for all plans. If you're not satisfied with our service within the first 14 days of purchase, contact our support team for a full refund. After 14 days, refunds are evaluated on a case-by-case basis.

We don't offer a traditional free trial, but our Demo Plan for just $10 allows you to test the tool with 1 search. This gives you full access to all features so you can evaluate the service before committing to a larger plan.

Yes, you need to create an account to use GetClient Online. This allows us to track your searches, manage your plan, and provide you with a dashboard to monitor your usage. Creating an account is free and only takes a few moments.

To create an account, click the "Login / Sign Up" button on our homepage, then select the "Sign Up" tab. Fill in your name, email address, and password, then click "Create Account." Once your account is created, you can purchase a plan to start using the tool.

Each user should have only one account. Having multiple accounts is against our terms of service. If you need additional searches, we recommend upgrading your current plan rather than creating a new account.

To reset your password, click the "Login / Sign Up" button on our homepage, then click the "Forgot Password" link. Enter your email address, and we'll send you instructions to reset your password. If you don't receive the email within a few minutes, please check your spam folder.

To change your account information, log in to your account and click on your user avatar in the top-right corner. From the dropdown menu, select "Account." There you can update your name, email address, and other account details.

We use an intelligent "grid search" method. Instead of one big search (limited to ~60 results), we automatically divide your target location into a grid and run dozens of small searches, collecting up to 60 results from each grid cell. This allows us to find hundreds or even thousands of businesses in your target area.

The data comes directly from the Google Maps database, which is one of the most accurate and frequently updated business directories in the world. Our email finder has a 92% accuracy rate. However, we recommend verifying critical information before using it for important communications.

The data is updated in real-time from Google Maps. Each time you perform a search, you get the most current information available on Google Maps at that moment. This ensures you're not working with outdated business information.

You can find virtually any type of business listed on Google Maps, including restaurants, retail stores, service providers, professional services, healthcare facilities, educational institutions, and more. Our tool works with any business category that exists in the Google Maps database.

Currently, each search is limited to one city. To find businesses in multiple cities, you'll need to perform separate searches for each city. This ensures more accurate and relevant results for each specific location.

The duration of a search depends on the size of the area you're searching and the number of results. For a typical city search, it usually takes between 2-5 minutes to complete. Larger cities or broader search terms may take longer. Our progress indicator will keep you updated on the search status.

Our email finder uses advanced algorithms to discover email addresses associated with a business. It analyzes the business's website, contact pages, and other online sources to identify email patterns and generate likely email addresses. The tool creates multiple email variations based on common email formats for each business.

Our email finder has a 92% accuracy rate. However, since we generate email patterns rather than verifying each email individually, we recommend using an email verification service before sending important campaigns. The accuracy can vary depending on the business and the availability of their information online.

Our tool is designed to find business email addresses, not personal email addresses. We focus on professional contact information that is publicly available for business purposes. Using personal email addresses for marketing without consent may violate privacy laws.

If a business doesn't have a website, our email finder won't be able to generate email addresses for that business. In such cases, you'll still have access to the business's phone number and address from Google Maps, which you can use for other forms of outreach.

Our email finder generates general business email addresses (like info@, contact@, etc.) rather than emails for specific individuals. To find emails for specific people, you would need a more specialized tool designed for that purpose.

Our email finder typically generates 2-4 email addresses per business, depending on the available information. These usually include common email formats like info@, contact@, hello@, support@, etc., using the business's domain name.

Yes. The tool exports a CSV file, which can be opened directly and perfectly in Microsoft Excel, Google Sheets, or any other spreadsheet software. We include a special "Export for Excel" option that ensures proper formatting and compatibility with Excel.

The standard export includes business name, phone number, address, website, rating, total reviews, and business status. If you choose to include emails, the export will also include all discovered email addresses for each business. All data is properly formatted in columns for easy analysis.

Currently, our export function includes all active businesses from your search results. We don't offer selective export of individual businesses, but you can easily filter the exported CSV file in Excel or another spreadsheet program to work with only the businesses you need.

Most CRM systems allow you to import data from CSV files. After exporting your results, go to your CRM's import function, select the CSV file, and map the columns to the appropriate fields in your CRM. If you need assistance with a specific CRM, our support team can provide guidance.

There is no limit to the amount of data you can export. Each search can yield hundreds or thousands of businesses, and you can export all of them at once. The only limitation is the number of searches included in your plan.

GetClient Online works on all modern browsers, including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of Chrome or Firefox. Internet Explorer is not supported.

No, GetClient Online is a completely web-based tool. You don't need to install any software or plugins. All you need is a modern web browser and an internet connection to use our service.

Search duration depends on several factors: the size of the area, the number of businesses, your internet connection speed, and current server load. Larger cities or popular business categories may take longer. If a search seems to be taking unusually long, try refreshing the page or contact our support team.

If you encounter an error message, first try refreshing the page. If the error persists, clear your browser cache and cookies, then try again. If you still experience issues, please contact our support team with details about the error message and what you were trying to do when it occurred.

Yes, we offer API access for our Enterprise, Premium, and Ultimate plan customers. The API allows you to integrate our lead generation capabilities into your own applications and workflows. Contact our support team for API documentation and access.

Yes, GetClient Online is fully responsive and works on mobile devices. However, for the best experience, we recommend using a desktop or laptop computer, especially when viewing and exporting large amounts of data.

We take data security seriously and use industry-standard encryption and security measures to protect your personal information. Your data is stored securely on encrypted servers, and we never share your personal information with third parties without your consent, except as required by law.

Yes, all payments are processed through PayPal, one of the most secure payment processors in the world. We never store your credit card information on our servers. PayPal handles all payment processing with bank-level security and encryption.

No, we do not share your personal data or search results with third parties. The data you generate through our searches is yours alone. We only use aggregated, anonymized data for improving our service and for analytical purposes.

We comply with GDPR, CCPA, and other applicable privacy laws. We only collect and process data that is publicly available and intended for public use. We provide data access and deletion rights to users as required by law. For more information, please review our Privacy Policy.

Yes, you can delete your account and all associated data at any time. To delete your account, log in and go to your account settings, then select "Delete Account." Please note that this action is irreversible and all your data will be permanently removed.

If you're not getting results, try these steps: 1) Make sure you've selected a country from the dropdown menu, 2) Check your spelling for the business type and city name, 3) Try using a more general business category, 4) Verify that the city exists in our database by searching for it on Google Maps. If you still have issues, contact our support team.

Our tool relies on Google Maps data, so if a business isn't listed on Google Maps, it won't appear in your results. Additionally, very new businesses might not have been indexed yet. If you believe a business should be included but isn't, try searching for it directly on Google Maps to confirm it exists in their database.

If you're having trouble opening the export file, make sure you're using a compatible spreadsheet program like Microsoft Excel, Google Sheets, or LibreOffice Calc. If the file appears corrupted, try re-exporting it. If the issue persists, contact our support team with details about the problem and your spreadsheet software.

If you've used all your searches, you can upgrade your plan at any time to get more searches. When you upgrade, you'll only pay the difference between your current plan and the new plan. Alternatively, you can wait until you're ready to purchase a new plan.

You can contact our customer support team by emailing support@getclientonline.com. We typically respond within 24 hours on business days. For faster assistance, please include details about your issue, your account email, and any error messages you've received.

We offer a comprehensive knowledge base with tutorials, guides, and best practices on our website. You can access it through the "Resources" section in the main navigation. We also regularly publish blog posts with tips and tricks for getting the most out of our tool.